Terms of Service

Last updated on Nov 21, 2024

1. Introduction

Acceptance of Terms

By accessing or using our data integration tool (“the Service”), whether through the command-line interface (CLI) or web-based user interface, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Definition of Service

Our Service is a data integration tool available in two formats:

• A free command-line interface (“Sling CLI”) that can be downloaded and run locally
• A premium web-based platform (“Sling Data Platform”) that provides enhanced features and capabilities through a subscription model.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting the updated terms on our website. Your continued use of the Service after such changes constitutes your acceptance of the new terms.

2. Service Description

Service Versions

The Service is available in two distinct versions:

• Sling CLI: Our open-core command line tool, freely available for download and local use
• Sling Data Platform: Our premium web-based platform with enhanced features and capabilities

Free Command Line Interface (Sling CLI)

The Sling CLI version of our Service is provided free of charge and includes:

• Basic data integration capabilities
• Local processing of data
• Command-line based operations
• Community support through public channels

Paid Web User Interface (Sling Data Platform)

The Sling Data Platform includes:

• Advanced data integration features
• Cloud-based processing capabilities
• User-friendly interface
• Priority technical support
• Enhanced security features
• Regular updates and improvements

Service Limitations

We maintain the right to impose reasonable limitations on the Service usage, including but not limited to:

• Processing capacity
• Storage limits
• Number of concurrent operations
• API call frequencies

System Requirements

Users must ensure their systems meet the minimum requirements for running the Service:

• For CLI: Compatible operating system and necessary dependencies
• For Web UI: Modern web browser with JavaScript enabled
• Stable internet connection for web version
• Sufficient system resources as specified in our documentation

3. User Accounts

Account Registration

To access the paid web version of the Service, users must:

• Create an account with valid contact information
• Verify their email address
• Choose a subscription plan
• Maintain accurate and up-to-date account information

Account Security

Users are responsible for:

• Maintaining the confidentiality of their account credentials
• All activities that occur under their account
• Notifying us immediately of any unauthorized access
• Using strong passwords and following security best practices

Account Termination

We reserve the right to terminate or suspend accounts that:

• Violate these Terms of Service
• Engage in fraudulent activity
• Abuse the Service
• Fail to pay subscription fees Users may terminate their accounts at any time by following the cancellation process.

User Responsibilities

Users agree to:

• Provide accurate registration information
• Update account information as needed
• Use the Service in compliance with all applicable laws
• Maintain appropriate security measures
• Report any security vulnerabilities or misuse

4. Subscription and Payments

Pricing Structure

Our pricing is structured as follows:

• Sling CLI: Free of charge
• Sling Data Platform: Subscription-based pricing with different tiers
• Enterprise solutions: Custom pricing available for large-scale deployments All prices are subject to change with reasonable notice to users.

Payment Terms

For paid subscriptions:

• Payments are processed securely through our authorized payment providers
• Subscriptions are billed in advance on a recurring basis
• Users must provide valid payment information
• Taxes may be added where applicable

Refund Policy

We offer refunds under the following conditions:

• Within 14 days of initial subscription purchase
• Service unavailability exceeding our SLA commitments
• Billing errors or unauthorized charges Refunds are processed to the original payment method.

Subscription Cancellation

Users may cancel their subscription:

• At any time through their account settings
• With effect from the end of the current billing period
• Without penalty, except for unused portion of current billing period No partial refunds are provided for unused portions of the billing period.

Free Version Terms

The Sling CLI:

• Remains free for personal and commercial use
• Is provided “as-is” without warranty
• May have limited features compared to paid version
• Receives community support only
• May be modified or discontinued at any time

Usage Metrics

For Sling Data Platform subscribers:

• Usage is measured based on [specific metrics, e.g., data volume, number of connections]
• Usage limits are clearly displayed in the user dashboard
• Overage charges may apply if usage exceeds plan limits
• Usage reports are available for review in the platform

5. Data Privacy and Security

Data Collection

We collect and process the following types of data:

• Account information necessary for service operation
• Usage statistics and metrics
• Integration configurations and settings
• Log data for service improvement and debugging All data collection complies with applicable privacy laws and regulations.

Data Processing

Our data processing practices include:

• Processing data only as necessary for service provision
• Implementing industry-standard security measures
• Maintaining data processing records
• Processing data in accordance with our Privacy Policy Users retain ownership of all data processed through our Service.

Data Storage

We maintain the following data storage practices:

• Secure storage in certified data centers
• Regular backup procedures
• Data encryption at rest and in transit
• Geographic data storage locations as specified in our documentation
• Retention periods aligned with legal requirements and service needs

Security Measures

We implement comprehensive security measures including:

• Regular security audits and penetration testing
• Access control and authentication mechanisms
• Monitoring for unauthorized access attempts
• Security incident response procedures
• Employee security training and awareness

6. Acceptable Use

Permitted Uses

The Service may be used for:

• Legal data integration operations
• Business and personal data processing
• Development and testing purposes
• Production deployments within specified limits

Prohibited Activities

Users are strictly prohibited from:

• Attempting to breach system security
• Sharing account credentials
• Reverse engineering the Service
• Using the Service for illegal activities
• Exceeding reasonable usage limits
• Interfering with other users’ access to the Service
• Reselling, sublicensing, or redistributing access to the Sling Data Platform or its paid features
• Acting as an unauthorized service provider or intermediary for the paid features

Usage Limitations

Service usage is subject to:

• Fair use policies
• Technical limitations of the selected plan
• API rate limits and quotas
• Storage and processing caps
• Concurrent operation limits

API Rate Limits

Our API implementation includes:

• Clear documentation of rate limits
• Fair usage thresholds
• Automatic throttling mechanisms
• Monitoring and notification systems Users exceeding limits may experience temporary service restrictions.

CLI Distribution

Regarding Sling CLI:

• Users may freely distribute unmodified versions
• Modified versions must comply with the applicable open-source license
• Commercial redistribution requires written permission
• Attribution requirements must be maintained
• Enterprise-wide deployment may require a commercial license

7. Intellectual Property

Ownership Rights

We retain all rights to:

• Service source code and architecture
• Documentation and training materials
• Branding and trademarks
• Patents and trade secrets Users retain rights to their data and custom integrations.

License Grants

Users are granted:

• A limited license to use the Service
• Permission to modify CLI version within terms
• Rights to create custom integrations
• Access to API documentation and examples

The license for Sling Data Platform and its paid features is non-transferable and non-sublicensable. Users may not resell, redistribute, or provide access to the paid features to third parties without explicit written authorization from Sling Data Labs LLC.

Restrictions

Users may not:

• Distribute modified versions of the Service
• Remove copyright notices or attributions
• Create competing services using our intellectual property
• Transfer licenses without permission

User-Generated Content

For user-generated content:

• Users retain ownership of their custom integrations
• We receive license to use feedback and suggestions
• Public contributions are subject to specified licenses
• Private configurations remain confidential

8. Service Availability and Support

Service Level Commitments

For paid subscriptions, we commit to:

• 99.9% uptime for web interface
• Scheduled maintenance windows
• Advance notice of planned downtime
• Status page with real-time updates Service levels may vary by subscription tier.

Maintenance and Updates

Our maintenance procedures include:

• Regular security updates
• Feature enhancements
• Bug fixes and patches
• Backward compatibility considerations
• Clear communication of changes

Technical Support

Support services include:

• Email support for all users
• Priority support for paid subscriptions
• Documentation and knowledge base
• Community forums
• Bug reporting systems Response times vary by subscription level.

Documentation

We provide comprehensive documentation including:

• Installation and setup guides
• API references
• Best practices
• Troubleshooting guides
• Sample configurations Documentation is regularly updated to reflect current features.

Version-Specific Support

Support availability varies by version:

• Sling CLI:
  • Community-driven support through GitHub issues
  • Public documentation and guides
  • No guaranteed response times
  • Best-effort basis updates
• Sling Data Platform:
  • Dedicated technical support team
  • Guaranteed response times based on subscription tier
  • Regular platform updates and improvements
  • Access to private support channels

9. Disclaimer of Warranties

”As Is” Service

The Service is provided on an “as is” and “as available” basis, with all faults and without warranty of any kind. We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantee of Continuous Service

While we strive to maintain high availability, we do not guarantee that:

• The Service will be uninterrupted or error-free
• Defects will be corrected immediately
• The Service will meet all user requirements
• The Service will be compatible with all systems and configurations

Third-Party Services

Regarding third-party services and integrations:

• We make no warranties about third-party services
• Integration with external services is provided “as is”
• Users assume all risks associated with third-party usage
• We are not responsible for third-party service availability or functionality

10. Limitation of Liability

Damages

Under no circumstances shall we be liable for:

• Direct, indirect, incidental, or consequential damages
• Lost profits or revenue
• Data loss or corruption
• Business interruption
• Personal injury or property damage arising from the use or inability to use the Service.

Force Majeure

We shall not be liable for any failure or delay in performance due to:

• Natural disasters
• War or civil unrest
• Government actions
• Network or power failures
• Other circumstances beyond our reasonable control

Data Loss

While we implement backup procedures:

• Users are responsible for maintaining their own data backups
• We are not liable for data loss during service usage
• Recovery of lost data may not always be possible
• Users should implement appropriate backup strategies

11. Indemnification

User Obligations

Users agree to indemnify and hold us harmless from:

• Claims arising from Service usage
• Violations of these Terms
• Infringement of third-party rights
• Damages resulting from user actions This includes covering reasonable legal fees and expenses.

Company Defense

We reserve the right to:

• Assume exclusive defense of any claim
• Control any settlement negotiations
• Require user cooperation in defense Users may not settle any claim without our written consent.

Cooperation

Users agree to:

• Promptly notify us of any claims
• Provide reasonable assistance in defense
• Comply with legal requirements
• Maintain relevant documentation Failure to cooperate may void indemnification obligations.

12. Term and Termination

Duration

These Terms remain in effect:

• Until terminated by either party
• Throughout the service subscription period
• During any trial or evaluation period
• Following service discontinuation for relevant provisions

Termination Rights

We reserve the right to terminate service:

• For violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended period of account inactivity Users may terminate their subscription according to cancellation terms.

Effect of Termination

Upon termination:

• Access to paid features will cease
• Outstanding payments become due
• User data will be handled per our data retention policy
• Certain Terms provisions survive termination Users must cease all use of premium features.

Data Retention

Following termination:

• User data is retained for 30 days
• Users may request data export during this period
• After 30 days, data may be permanently deleted
• Backup copies may be retained per legal requirements Users should export necessary data before account closure.

13. Changes to Service

Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Add or remove features and functionality
• Adjust service capacity and performance
• Update system requirements These changes may be made at our sole discretion.

Notice of Changes

We will provide notice of substantial changes through:

• Email notifications to registered users
• Announcements on our website
• Service status page updates
• In-application notifications Critical changes may require immediate implementation.

Continued Use

Following any service modifications:

• Continued use constitutes acceptance of changes
• Users disagreeing with changes may terminate service
• No refunds are provided for changes to free features
• Paid subscribers may be eligible for pro-rated refunds

14. Governing Law

Jurisdiction

These Terms shall be governed by and construed in accordance with:

• The laws of [Jurisdiction]
• Without regard to conflict of law principles
• Excluding the UN Convention on Contracts Users agree to submit to the exclusive jurisdiction of courts in [Jurisdiction].

Dispute Resolution

In the event of any dispute:

• Parties will attempt good-faith resolution
• Mandatory mediation may be required
• Arbitration provisions may apply
• Class action claims are waived Small claims court actions are permitted.

Legal Compliance

Users must comply with:

• All applicable local laws
• Data protection regulations
• Export control restrictions
• Industry-specific regulations We reserve the right to modify service to ensure compliance.

15. Contact Information

Support Channels

Users can contact us through:

• Email: [email protected]
• Community forums Response times vary by contact method and subscription level.

Legal Notices

Legal notices must be sent to:

• Legal Department (ZenBusiness Inc.)
• Sling Data Labs LLC
• 336 E. College Ave.
• Suite 301
• Tallahassee, FL 32301 Electronic notices may be sent to [email protected].

Business Address

Our primary business location is:

• Legal Department
• Sling Data Labs LLC
• 2234 North Federal Highway #3133
• Boca Raton FL, 33431

Updates to Contact Information

We will maintain current contact information:

• On our website
• In account management interfaces
• In official documentation
• Through service notifications Users should regularly verify contact information accuracy.

Emergency Contact

For urgent security or system issues:

• Emergency hotline: [phone number]
• Security email: [email protected]
• Status page: status.slingdata.io Available 24/7 for critical incidents.