Terms of Service

Last updated on Dec 15, 2024

1. Introduction

Acceptance of Terms

By accessing or using our data integration tool (“the Service”), whether through the command-line interface (CLI) or web-based user interface, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These Terms constitute a legally binding agreement between you and Sling Data Labs LLC (“Company,” “we,” “us,” or “our”).

Definition of Service

Our Service is a data integration tool available in multiple formats:

A free command-line interface (“Sling CLI”) that can be downloaded and run locally
A premium web-based platform (“Sling Data Platform”) that provides enhanced features and capabilities through a subscription model
Professional CLI versions (“CLI Pro”) with advanced features available through paid subscriptions

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting the updated terms on our website. Your continued use of the Service after such changes constitutes your acceptance of the new terms. Material changes will be communicated via email to registered users.

2. Service Description

Service Versions

The Service is available in multiple distinct versions:

Sling CLI (Free): Our open-core command line tool, freely available for download and local use
Sling CLI Pro: Professional command-line versions with advanced features and commercial support
Sling Data Platform: Our premium web-based platform with enhanced features and capabilities

Free Command Line Interface (Sling CLI)

The Sling CLI version of our Service is provided free of charge and includes:

Basic data integration capabilities
Local processing of data
Command-line based operations
Community support through public channels

Paid Web User Interface (Sling Data Platform)

The Sling Data Platform includes:

Advanced data integration features
Cloud-based processing capabilities
User-friendly interface
Priority technical support
Enhanced security features
Regular updates and improvements

Service Limitations

We maintain the right to impose reasonable limitations on the Service usage, including but not limited to:

Processing capacity
Storage limits
Number of concurrent operations
API call frequencies

System Requirements

Users must ensure their systems meet the minimum requirements for running the Service:

For CLI: Compatible operating system and necessary dependencies
For Web UI: Modern web browser with JavaScript enabled
Stable internet connection for web version
Sufficient system resources as specified in our documentation

3. Licensing and Reselling Restrictions

Platform and CLI Pro Subscription Restrictions

IMPORTANT NOTICE: Customers with Sling Data Platform or CLI Pro subscriptions are strictly prohibited from:

Reselling or Redistributing Access: You may not resell, sublicense, rent, lease, or otherwise provide access to the Service to any third party
Service Provider Activities: You may not act as a service provider, consultant, or intermediary offering our paid features to third parties
White-labeling: You may not rebrand, white-label, or present our Service as your own offering
Commercial Redistribution: You may not distribute or make available our paid features through any commercial arrangement

Proper Licensing Requirements

If you wish to:

Integrate our Service into your commercial offering
Provide our Service to your clients or customers
Resell or redistribute access to our paid features
Use our Service in a service provider capacity

You MUST contact us directly at [[email protected]] to discuss proper licensing arrangements. Unauthorized reselling or redistribution will result in immediate termination of your subscription and may subject you to legal action.

Enterprise and Partner Licensing

We offer specific licensing programs for:

Enterprise deployments
System integrators and consultants
Technology partners
Reseller partnerships

Contact our sales team to discuss appropriate licensing for your use case.

Enforcement of Restrictions

Violation of these restrictions will result in:

Immediate suspension or termination of your account
Legal action to recover damages and seek injunctive relief
Forfeiture of any prepaid fees
Liability for our costs and attorney’s fees

4. User Accounts

Account Registration

To access the paid web version of the Service, users must:

Create an account with valid contact information
Verify their email address
Choose a subscription plan
Maintain accurate and up-to-date account information

Account Security

Users are responsible for:

Maintaining the confidentiality of their account credentials
All activities that occur under their account
Notifying us immediately of any unauthorized access
Using strong passwords and following security best practices

Account Termination

We reserve the right to terminate or suspend accounts that:

Violate these Terms of Service
Engage in fraudulent activity
Abuse the Service
Fail to pay subscription fees Users may terminate their accounts at any time by following the cancellation process.

User Responsibilities

Users agree to:

Provide accurate registration information
Update account information as needed
Use the Service in compliance with all applicable laws
Maintain appropriate security measures
Report any security vulnerabilities or misuse

5. Subscription and Payments

Pricing Structure

Our pricing is structured as follows:

Sling CLI: Free of charge
Sling Data Platform: Subscription-based pricing with different tiers
Enterprise solutions: Custom pricing available for large-scale deployments All prices are subject to change with reasonable notice to users.

Payment Terms

For paid subscriptions:

Payments are processed securely through our authorized payment providers
Subscriptions are billed in advance on a recurring basis
Users must provide valid payment information
Taxes may be added where applicable

Refund Policy

We offer refunds under the following conditions:

Within 14 days of initial subscription purchase
Service unavailability exceeding our SLA commitments
Billing errors or unauthorized charges Refunds are processed to the original payment method.

Subscription Cancellation

Users may cancel their subscription:

At any time through their account settings
With effect from the end of the current billing period
Without penalty, except for unused portion of current billing period No partial refunds are provided for unused portions of the billing period.

Free Version Terms

The Sling CLI:

Remains free for personal and commercial use
Is provided “as-is” without warranty
May have limited features compared to paid version
Receives community support only
May be modified or discontinued at any time

Usage Metrics

For Sling Data Platform subscribers:

Usage is measured based on [specific metrics, e.g., data volume, number of connections]
Usage limits are clearly displayed in the user dashboard
Overage charges may apply if usage exceeds plan limits
Usage reports are available for review in the platform

6. Data Privacy and Security

Data Collection

We collect and process the following types of data:

Account information necessary for service operation
Usage statistics and metrics
Integration configurations and settings
Log data for service improvement and debugging All data collection complies with applicable privacy laws and regulations.

Data Processing

Our data processing practices include:

Processing data only as necessary for service provision
Implementing industry-standard security measures
Maintaining data processing records
Processing data in accordance with our Privacy Policy Users retain ownership of all data processed through our Service.

Data Storage

We maintain the following data storage practices:

Secure storage in certified data centers
Regular backup procedures
Data encryption at rest and in transit
Geographic data storage locations as specified in our documentation
Retention periods aligned with legal requirements and service needs

Security Measures

We implement comprehensive security measures including:

Regular security audits and penetration testing
Access control and authentication mechanisms
Monitoring for unauthorized access attempts
Security incident response procedures
Employee security training and awareness

7. Acceptable Use

Permitted Uses

The Service may be used for:

Legal data integration operations
Business and personal data processing
Development and testing purposes
Production deployments within specified limits

Prohibited Activities

Users are strictly prohibited from:

Attempting to breach system security
Sharing account credentials with unauthorized parties
Reverse engineering the Service
Using the Service for illegal activities
Exceeding reasonable usage limits
Interfering with other users’ access to the Service
Reselling, sublicensing, or redistributing access to the Sling Data Platform or CLI Pro features
Acting as an unauthorized service provider or intermediary for the paid features
Providing commercial access to our paid features without proper licensing
Creating derivative works based on our proprietary technology
Circumventing usage limitations or security measures

Usage Limitations

Service usage is subject to:

Fair use policies
Technical limitations of the selected plan
API rate limits and quotas
Storage and processing caps
Concurrent operation limits

API Rate Limits

Our API implementation includes:

Clear documentation of rate limits
Fair usage thresholds
Automatic throttling mechanisms
Monitoring and notification systems Users exceeding limits may experience temporary service restrictions.

CLI Distribution

Regarding Sling CLI:

Users may freely distribute unmodified versions
Modified versions must comply with the applicable open-source license
Commercial redistribution requires written permission
Attribution requirements must be maintained
Enterprise-wide deployment may require a commercial license

8. Intellectual Property

Ownership Rights

We retain all rights to:

Service source code and architecture
Documentation and training materials
Branding and trademarks
Patents and trade secrets Users retain rights to their data and custom integrations.

License Grants

Users are granted:

A limited, non-exclusive, non-transferable license to use the Service
Permission to modify CLI version within license terms
Rights to create custom integrations for personal/internal use
Access to API documentation and examples

The license for Sling Data Platform and CLI Pro features is strictly non-transferable and non-sublicensable. Users may not resell, redistribute, or provide access to the paid features to third parties without explicit written authorization from Sling Data Labs LLC.

Commercial Use Restrictions

For Sling Data Platform and CLI Pro subscriptions:

Licensed for use by the subscribing organization only
May not be used to provide services to external clients without proper licensing
Requires separate licensing for each legal entity or subsidiary
Usage must comply with subscription tier limitations

Restrictions

Users may not:

Distribute modified versions of the Service
Remove copyright notices or attributions
Create competing services using our intellectual property
Transfer licenses without permission

User-Generated Content

For user-generated content:

Users retain ownership of their custom integrations
We receive license to use feedback and suggestions
Public contributions are subject to specified licenses
Private configurations remain confidential

9. Service Availability and Support

Service Level Commitments

For paid subscriptions, we commit to:

99.9% uptime for web interface
Scheduled maintenance windows
Advance notice of planned downtime
Status page with real-time updates Service levels may vary by subscription tier.

Maintenance and Updates

Our maintenance procedures include:

Regular security updates
Feature enhancements
Bug fixes and patches
Backward compatibility considerations
Clear communication of changes

Technical Support

Support services include:

Email support for all users
Priority support for paid subscriptions
Documentation and knowledge base
Community forums
Bug reporting systems Response times vary by subscription level.

Documentation

We provide comprehensive documentation including:

Installation and setup guides
API references
Best practices
Troubleshooting guides
Sample configurations Documentation is regularly updated to reflect current features.

Version-Specific Support

Support availability varies by version:

Sling CLI:
- Community-driven support through GitHub issues
- Public documentation and guides
- No guaranteed response times
- Best-effort basis updates
Sling Data Platform:
- Dedicated technical support team
- Guaranteed response times based on subscription tier
- Regular platform updates and improvements
- Access to private support channels

10. Disclaimer of Warranties

”As Is” Service

The Service is provided on an “as is” and “as available” basis, with all faults and without warranty of any kind. We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantee of Continuous Service

While we strive to maintain high availability, we do not guarantee that:

The Service will be uninterrupted or error-free
Defects will be corrected immediately
The Service will meet all user requirements
The Service will be compatible with all systems and configurations

Third-Party Services

Regarding third-party services and integrations:

We make no warranties about third-party services
Integration with external services is provided “as is”
Users assume all risks associated with third-party usage
We are not responsible for third-party service availability or functionality

11. Limitation of Liability

Maximum Liability Cap

IMPORTANT: To the maximum extent permitted by applicable law, Sling Data Labs LLC’s total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the amount paid by you to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Damages Exclusion

Under no circumstances shall Sling Data Labs LLC be liable for:

Direct, indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunities
Data loss or corruption (beyond our data retention commitments)
Business interruption or downtime
Personal injury or property damage
Third-party claims or actions
Costs of procurement of substitute services arising from the use or inability to use the Service, even if we have been advised of the possibility of such damages.

Service Availability Disclaimer

While we strive to maintain high availability:

We do not guarantee uninterrupted or error-free service
Scheduled maintenance may cause temporary unavailability
Third-party service dependencies may affect our Service
Force majeure events may impact service delivery

Force Majeure

We shall not be liable for any failure or delay in performance due to:

Natural disasters, pandemics, or acts of God
War, terrorism, or civil unrest
Government actions or regulatory changes
Network or power failures
Cyber attacks or security incidents
Other circumstances beyond our reasonable control

Data Loss

While we implement backup procedures:

Users are responsible for maintaining their own data backups
We are not liable for data loss during service usage
Recovery of lost data may not always be possible
Users should implement appropriate backup strategies

12. Indemnification

User Indemnification Obligations

You agree to indemnify, defend, and hold harmless Sling Data Labs LLC, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney’s fees and costs) arising from or related to:

Your use or misuse of the Service
Your violation of these Terms of Service or our Privacy Policy
Your violation of any applicable laws or regulations
Infringement of any third-party intellectual property rights
Any data you provide, process, or transmit through our Service
Unauthorized reselling or redistribution of our paid features
Any breach of your representations, warranties, or covenants
Your negligent or wrongful conduct
Claims by third parties related to your use of the Service

Defense and Settlement

We reserve the right to:

Assume exclusive defense and control of any matter subject to indemnification
Require your cooperation in the defense of any claim
Approve any settlement or compromise You may not settle any claim without our prior written consent.

Survival

This indemnification obligation survives termination of these Terms and your use of the Service.

13. Term and Termination

Duration

These Terms remain in effect:

Until terminated by either party
Throughout the service subscription period
During any trial or evaluation period
Following service discontinuation for relevant provisions

Termination Rights

We reserve the right to terminate service:

For violation of these Terms
Non-payment of fees
Fraudulent or illegal activity
Extended period of account inactivity Users may terminate their subscription according to cancellation terms.

Effect of Termination

Upon termination:

Access to paid features will cease
Outstanding payments become due
User data will be handled per our data retention policy
Certain Terms provisions survive termination Users must cease all use of premium features.

Data Retention

Following termination:

User data is retained for 30 days
Users may request data export during this period
After 30 days, data may be permanently deleted
Backup copies may be retained per legal requirements Users should export necessary data before account closure.

14. Changes to Service

Service Modifications

We reserve the right to:

Modify, suspend, or discontinue any part of the Service
Add or remove features and functionality
Adjust service capacity and performance
Update system requirements These changes may be made at our sole discretion.

Notice of Changes

We will provide notice of substantial changes through:

Email notifications to registered users
Announcements on our website
Service status page updates
In-application notifications Critical changes may require immediate implementation.

Continued Use

Following any service modifications:

Continued use constitutes acceptance of changes
Users disagreeing with changes may terminate service
No refunds are provided for changes to free features
Paid subscribers may be eligible for pro-rated refunds

15. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Boca Raton, Florida, and you hereby irrevocably consent to personal jurisdiction and venue therein.

Dispute Resolution Process

Before initiating any legal proceedings, you agree to:

Provide written notice of the specific dispute to our legal department
Attempt to resolve the matter through good-faith negotiations for at least 60 days
Consider mediation through a mutually agreed-upon mediator

Class Action and Jury Trial Waiver

YOU AGREE THAT:

Any dispute resolution proceedings will be conducted only on an individual basis
You waive any right to participate in class action lawsuits or class-wide arbitration
You waive any right to a jury trial
Claims must be brought within one (1) year of when they arise

Injunctive Relief

Notwithstanding the above, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or prevent unauthorized use of our Service.

16. Contact Information

Support Channels

Users can contact us through:

Email: [email protected]
Community forums Response times vary by contact method and subscription level.

Legal Notices

Legal notices must be sent to:

Legal Department (ZenBusiness Inc.)
Sling Data Labs LLC
336 E. College Ave.
Suite 301
Tallahassee, FL 32301 Electronic notices may be sent to [email protected].

Business Address

Our primary business location is:

Legal Department
Sling Data Labs LLC
2234 North Federal Highway #3133
Boca Raton FL, 33431

Updates to Contact Information

We will maintain current contact information:

On our website
In account management interfaces
In official documentation
Through service notifications Users should regularly verify contact information accuracy.

Emergency Contact

For urgent security or system issues:

Security email: [email protected]
Status page: status.slingdata.io Available 24/7 for critical incidents.